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PRIVACY POLICY

Last Updated: July 13, 2026

Welcome to CUXT. We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how CUXT LIMITED (“we”, “us”, or “our”) collects, uses, stores, processes, and protects your personal data when you visit our website www.cuxt.com (the “Website”), engage our digital marketing, web solutions, branding, or design services, use our live chat, or otherwise communicate with us.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA 2018), and the Privacy and Electronic Communications Regulations (PECR).

  1. Important Information and Who We Are

CUXT LIMITED is the data controller responsible for your personal data.

  • Full Legal Name of Entity: CUXT LIMITED
  • Email Address: info@cuxt.com

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us at info@cuxt.com. 

Your Right to Complain

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the opportunity to deal with your concerns before you approach the ICO, so please contact us in the first instance.

  1. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username or company name, and job title.
  • Contact Data: Includes email address, telephone numbers, and billing addresses.
  • Financial Data: Processed externally when you subscribe to or purchase our services (such as our monthly management packages). Note: We do not store or host credit card or payment card details on our servers; these are handled securely by our third-party payment gateways.
  • Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
  • Usage Data: Includes information about how you use our Website, products, and services..
  • Communications Data: Includes information provided when you submit a “Let’s Talk” contact form, or data generated during communications via our live chat platform (tawk.to).
  • Marketing and Preference Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

  1. How Your Personal Data Is Collected

We use different methods to collect data from and about you, including through:

  • Direct Interactions: You may give us your Identity, Contact, and Communications Data by filling in forms or by corresponding with us by post, phone, email, or via our live chat platform (tawk.to). This includes personal data you provide when you enquire about our digital services, request a consultation, or subscribe to our publications.
  • Automated Technologies or Interactions: As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see Section 9 for further details on our use of Google Analytics, Google Search Console, and tracking pixels.
  1. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you, or to take steps at your request before entering into such a contract.
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Compliance with a Legal Obligation: Where we need to comply with a legal or regulatory obligation that we are subject to in the United Kingdom.
  • Consent: Generally, we rely on explicit consent as a legal basis for processing data in relation to sending direct marketing communications via email or running non-essential analytical and tracking cookies. You have the right to withdraw consent at any time by contacting us.

Purposes for Which We Will Use Your Data

We have set out below a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so:

  • To register and manage you as a new client: Processed under Performance of a Contract.
  • To provide customer support and chat services via tawk.to: Processed under Performance of a Contract or Legitimate Interests (to respond to consumer and business enquiries efficiently).
  • To process payments, manage fees, and collect money owed: Processed under Performance of a Contract and Legitimate Interests (to recover debts due to us).
  • To deliver marketing updates via Mailchimp: Processed under Consent (explicit opt-in) or Legitimate Interests (for existing corporate clients, in compliance with PECR soft opt-in rules).
  • To optimize website performance, security, and marketing strategies via Google Analytics and tracking pixels: Processed under Consent (requested via our cookie management banner).
  1. Data Disclosures and Third-Party Processors

We may share your personal data with selected third parties who act as data processors to assist us in operating our business and delivering our services:

  • tawk.to: Our live chat provider, used to securely capture, manage, and respond to your direct messages in real time.
  • Mailchimp: Our marketing automation platform, used to securely store subscriber lists and distribute informational updates or newsletters.
  • Stripe & PayPal: Our designated third-party payment gateways. Financial transactions are executed directly over their secure, encrypted networks; we do not retain or accept liability for payment card vaulting.
  • Google (Analytics & Search Console): Used to monitor traffic metrics, user flows, and technical errors across the Website.
  • Professional & Infrastructure Providers: External cloud storage, web hosting providers, and professional advisors (including lawyers, bankers, auditors, and insurers) based within the UK or EU.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International Transfers

Some of our external third-party processors (such as Mailchimp, Google, or tawk.to) are based outside the United Kingdom, meaning their processing of your personal data will involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.  
  • Where we use certain service providers, we may use specific standard contractual clauses or frameworks approved for use in the UK (such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses) which give personal data the same protection it has in the UK.
  1. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

By law, we must keep basic information about our clients (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being clients for UK tax and statutory reporting purposes. For marketing preferences and general communication chat logs, we periodically review and delete data that is no longer required to actively service or maintain active corporate records.

  1. Your Legal Rights

Under UK data protection laws, you have comprehensive rights in relation to your personal data:

  • Request access to your personal data (commonly known as a “data subject access request”).
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data where there is no good reason for us continuing to process it.
  • Object to processing of your personal data where we are relying on a legitimate interest.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data to you or to a third party (data portability).
  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us directly at info@cuxt.com. We do not charge a fee to access your data and aim to respond to all legitimate requests within one calendar month.

  1. Cookies and Third-Party Links

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site.

  • Analytical/Performance Cookies: Managed via Google Analytics and Google Search Console to compile anonymous aggregated visitor metrics.
  • Targeting/Marketing Cookies: Managed via tracking pixels (such as the Meta/Facebook Pixel) to assess ad efficiency, deliver relevant campaigns, and build custom audiences.
  • Functional Cookies: Essential cookies that load and manage your live chat sessions through tawk.to.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or fail to function properly.

This Website may include links to third-party websites, plug-ins, and applications (such as our featured client portfolios or social media handles). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy environments. When you leave our Website, we encourage you to read the privacy policy of every website you visit.

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