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FAQs
Every website project is scoped individually based on the number of pages, complexity of design, and the volume of content required. We provide a clear, agreed timeline at the start of every project so you always know exactly when to expect delivery. Get in touch to discuss your specific requirements and we will provide an accurate timeline from the outset.
A logo and corporate identity project is typically delivered within 5 to 7 working days. A full brand identity and guidelines package takes between 10 and 14 working days. Brand strategy and positioning work is typically completed within 7 to 10 working days. All timelines are confirmed at the project kickoff stage and are contingent on receiving all required client assets and feedback promptly.
Every project includes one round of revisions as standard. We invest significant time in the discovery and brief stage to ensure that what we present is closely aligned with your requirements from the outset, minimising the need for extensive changes. Additional revision rounds can be accommodated and will be scoped and quoted separately if required.
Once you come on board, we begin with a detailed brief session to understand your business, objectives, audience, and requirements in depth. From there, we develop a tailored content plan or project roadmap, which is presented to you for approval before any work begins. For ongoing social media clients, a full content calendar is prepared and pre-approved by you ahead of each publishing period, ensuring nothing goes live without your sign-off.
To get started, we typically require your existing brand guidelines and assets including logos, colour palettes, and typography, any photography or visual assets you already have, access to relevant platforms or accounts, and a clear brief outlining your objectives and requirements. If you do not have brand guidelines yet, that is something we can develop for you as part of a branding project before any other work begins.
Feedback is managed through our agreed communication channels, primarily via Email or WhatsApp for quick responses or structured feedback documents for more detailed project reviews. We will confirm the preferred method with you at the start of every project to ensure the process works smoothly for both parties.
All project communication is managed through agreed channels, primarily WhatsApp for day-to-day updates and feedback documents for structured project reviews. We aim to respond to all client communications within one business day.
Reporting frequency depends on your package and scope. Clients may either receive performance reports fortnightly, monthly, or weekly. All reports are clear, jargon-free, and focused on the metrics that matter most to your business objectives.
Yes. Every website project includes a dedicated post-launch support period during which any technical issues are addressed at no additional cost. The duration of this support period varies depending on the package selected. Beyond the included period, ongoing maintenance and support packages are available should you require continued technical assistance.
Any requirements that fall outside the originally agreed project scope will be discussed with you transparently before any additional work begins. We will provide a clear quote for the additional work and will only proceed once you have approved it in writing. There are no surprise costs at CUXT.
Most agencies specialise in one or two disciplines. CUXT operates as a unified digital partner, covering brand strategy, web development, social media, performance marketing, SEO, GEO, and creative production under one roof. This means your brand strategy, your website, your social content, and your paid campaigns are all built to work together as a cohesive ecosystem rather than a collection of disconnected services delivered by different providers.
Upon completion of your project, full ownership of all creative assets, designs, website files, and intellectual property produced transfers entirely to you. No exceptions.
Yes. As your business grows, your requirements may evolve and we make it straightforward to upgrade your package at any point during our engagement. Further details on upgrade options will be provided during onboarding.
Yes. Whilst CUXT is based in the United Kingdom, we work with clients across Europe, the Middle East, and internationally. All client communication and project management is handled remotely, making location no barrier to working together effectively.
In some cases, expedited delivery can be accommodated depending on current workload and project complexity. Rush delivery requests are assessed on a case-by-case basis and may be subject to an additional fee. Contact us to discuss your timeline and we will always do our best to meet your needs.
Search engine optimisation ensures your business is visible to potential customers at the precise moment they are searching for what you offer. Unlike paid advertising, which stops the moment your budget does, strong SEO compounds in value over time, driving consistent, high-intent traffic to your website without ongoing ad spend. For any business looking to grow sustainably online, SEO is not optional, it is foundational.
SEO, or Search Engine Optimisation, focuses on improving your visibility in traditional search engine results on platforms like Google. GEO, or Generative Engine Optimisation, is a newer discipline focused on ensuring your brand is cited and recommended by AI-powered search tools such as ChatGPT, Google AI Overviews, and Microsoft Copilot. As AI search becomes increasingly prevalent, GEO is becoming as important as traditional SEO for maintaining comprehensive search visibility.
SEO is a long-term investment and meaningful, sustainable results typically begin to emerge at the six-month mark of a well-executed strategy. Some improvements in rankings and traffic can be observed earlier, but six months is the realistic threshold for results that compound reliably over time. The exact timeline varies depending on your industry, competition level, and current website health. We set clear expectations from the outset and provide transparent reporting throughout so you always know exactly where your strategy stands.
Traditional advertising charges you for the opportunity to be seen. You pay for placement regardless of whether it generates a result. Performance marketing charges you only when a defined, agreed-upon action is completed, such as a click, a lead, or a purchase. This makes performance marketing significantly more commercially accountable, as every pound you spend is directly tied to a measurable business outcome.
We manage social media presence across all major platforms. During onboarding we identify the platforms most relevant to your target audience and business objectives, ensuring your effort and budget are focused where they will have the greatest commercial impact.
This depends entirely on the current state of your website. In some cases, an existing website can be significantly improved through optimisation, speed improvements, and content updates without a full rebuild. In others, the underlying architecture or design is too limiting to achieve the performance required, and a new build is the more cost-effective long-term solution. We assess every situation individually and recommend the most commercially sensible approach for your specific circumstances.
We measure success against the specific objectives agreed at the outset of every campaign. Rather than focusing on vanity metrics such as follower counts or likes, we prioritise engagement rate, reach, website traffic driven from social, lead generation, and conversion performance. Every report we produce connects social media activity directly to commercial outcomes, giving you a clear picture of the return on your investment.
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